FAQ
BUBBLES
Bubbles are an unavoidable part of melting glass. Objects in our Recycled Collection will have mild bubbles throughout. Objects in our Koyote Collection will potentially have a few.
These features in our Recycled Collection are inherent to the material we are working with and occur because of our eco-friendly furnace. Traditionally, glass is melted in large quantities 24/7, furnaces are filled once a week, and remaining overcooked glass is often discarded. With our furnace, we only melt the amount of glass we are going to use in a day – if there is any remaining glass, we recycle it. We also turn the furnace off at night, creating a virtually waste-free melting cycle. Because we keep our footprint small, air that’s trapped in the crucible of molten glass does not have enough time to rise to the surface and leave, which creates these fine bubbles. We also really enjoy the vintage and nostalgic feel it gives the glass when paired with our modern forms.
COLOUR VARIATION
Glass colour always has slight variation in batches because of the nature of the process. The exact object you receive may not match perfectly to what you see on our website, as it will be a unique object.
SIZE VARIATION
Everything at Goodbeast is handmade. Unlike most glass studios, we do not use molds in our blowing practice. The dimensions listed on our website are approximate, and size and thickness can vary slightly between objects. If you order a set of cups, we match them up as best as we can to ensure similar heights. However, if exact measurements are needed for your space or for a special project, please contact us.
MATTE CARE TIPS
We provide care tip cards with all our matte products.
We recommend not washing our matte objects with soap and water. Rather, just wipe it down with a dry clean cloth.
To seal our matte finish, we use natural beeswax and oils, unlike many glass companies who use harsh chemicals. To refresh our seal over time, put a bit of olive oil on a microfiber cloth (or regular clean cloth) and rub it into the glass. Then wipe it dry with a dry clean cloth.
SHIPPING & LEAD TIME
Generally, our pieces ship out in 1-3 weeks from the time of purchase. Depending on the order's complexity, we may need a little longer, as our pieces are handmade and typically made to order. We try to be as efficient (and less wasteful) as possible with our production schedule to keep our footprint low, so we may not be able to make your order immediately. If you need something right away, please contact us and we will let you know if we have what you need in stock.
All orders are provided a tracking number and shipped in nondescript, fully recyclable packaging.
Shipping within North America for orders of $200 or more is free. Shipping within Canada for orders under $200 is $15. Shipping to the U.S. for orders under $200 is $25. Please inquire with us regarding the cost of shipping to other locations.
All pricing is in CAD.
LOCAL PICKUP
We are happy to arrange local pickup in South Vancouver, and offer delivery for larger orders. Please contact us for pickup location details, or if you will need delivery services.
RETURNS
We are happy to accept returns for any admissible reason within 3 weeks of receiving your order. We do not cover the cost of return shipping.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
COMMISSIONS
We are happy to work with you on commissions and special projects! We love collaborating with designers and artists.
Please also contact us if there is a certain colour or custom size you would like for one of our objects. We can see if we can make something work for you.
WHOLESALE
Please contact us for our latest wholesale catalogue.
Please reference our store locator’s vendor map to see if your neighbours carry our work. Some vendors prefer to have a certain radius of exclusivity.
